Complaint book

Complaint form

Consumer Complaint Identification

Name

Surname

Address

Document type (CE/DNI/PASS/RUC)

Document number

E-mail

Phone number used for registration

Details of the Consumer Complain

Claim type

Claim: Disagreement related to products or services.

Complaint: Disagreement not related to the products or services or discomfort or dissatisfaction regarding customer service.

Claim Detail

I agree with the terms of my claim or complaint.

I have read the privacy policy.

The filing of a claim does not preclude resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI. The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior communication to the consumer.